Here are some solutions that have helped many of our customers.
First Time Using Your GPS?
Troubleshooting instructions for first time installation of GPS.
Has Your GPS worked correctly before?
Please walk through the appropriate troubleshooting guide listed below. These are vital to determining what part of the network is causing the problem.
Troubleshooting for Units with a Red Network Connector Plug
Troubleshooting for Units with a Blue Network Connector Plug
If you have reviewed the troubleshooting information above and still believe that you need additional assistance, please choose one of the following options:
If you need to speak with a Customer Service agent, please call our toll-free Customer Service line at 1-800-324-1356. Technicians and representatives are available to help you Monday through Friday from 8 a.m. to 5 p.m. CST, except holidays.
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